AI Won’t Fix Marginal, It Will Accelerate It
By Dominick Miserandino, CEO, RTM Nexus | Is AI making us smarter or replacing us? I got asked that exact question recently by Tim Zawislack, and my honest answer was: yes. Both.
Category News
Experiential Retail and the Phone Call No One Makes Anymore
By Dominick Miserandino, CEO, RTM Nexus | I get asked all the time what independent retailers should be doing right now to compete with the big optimized players.
Leadership Is Knowing What You Don’t Know
By Dominick Miserandino, CEO, RTM Nexus | I was talking recently with Kathy Donovan Wagner on The Richard Retailer, and she asked me a question I get constantly: what makes someone a good leader? My answer surprised her a little, because it’s the opposite of what most people expect.
Empathy Isn’t the Opposite of Accountability: Leading Through Downturns
By Dominick Miserandino, CEO, RTM Nexus | There’s a moment that happens in almost every downturn, and it happens fast. Sales dip, the board starts calling more, the anxiety climbs, and a leader’s gut reaction is to push harder. Drive the team. Demand the numbers come back up. It feels like action.
The Tweet Economy: Why Markets, Policy, and Public Opinion Now Move at the Speed of a Post
By Dominick Miserandino, CEO, RTM Nexus | There used to be a rhythm to how information moved through the world. The 5 o’clock news came on, you sat down, you absorbed it, and then you had the rest of the evening to actually think about what you’d just learned.
AI Can Tell us What Consumers Want. But Can It Tell Us What They’ll Want Next?
By Lara E. Rothberg | A shopper asks an AI agent to find the best pair of running shoes. The agent compares products, reads reviews, checks prices and makes a recommendation. The brand may never enter the conversation. No homepage. No campaign. No carefully crafted brand story.
AI Agents Need Product Managers, Not Just Prompt Engineers
By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Production agents are products, with users, permissions, failure modes, and business outcomes. The easiest way to misunderstand an AI agent is to treat it as a better prompt. That framing survives the demo and falls apart in production.
The Next AI Reliability Metric is Reversibility
By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Most AI reliability conversations still fixate on accuracy. Accuracy matters, but for agents that act, it is incomplete. Once an AI system takes action, the sharper question is often whether the action can be reversed.
Beyond Personalization Theater: Why Customer Trust, Organizational Agility, and Execution Are the Real Growth Engines
For more than a decade, enterprise brands have invested heavily in personalization. Customer data platforms, recommendation engines, audience segmentation tools, dynamic content systems, and AI-powered experiences have become standard components of the modern retail technology stack. Yet despite billions of…
In Retail, Trust Is the Scarcest Resource in the Stack
By Jiaqi Qian, GP Singh | The most expensive failure in retail analytics doesn’t look like a failure. Dashboards load. Reports ship on schedule. The AI assistant produces fluent summaries. On paper, the program works.