AI Won’t Fix Marginal, It Will Accelerate It
By Dominick Miserandino, CEO, RTM Nexus | Is AI making us smarter or replacing us? I got asked that exact question recently by Tim Zawislack, and my honest answer was: yes. Both.
Dominick Miserandino
Experiential Retail and the Phone Call No One Makes Anymore
By Dominick Miserandino, CEO, RTM Nexus | I get asked all the time what independent retailers should be doing right now to compete with the big optimized players.
Leadership Is Knowing What You Don’t Know
By Dominick Miserandino, CEO, RTM Nexus | I was talking recently with Kathy Donovan Wagner on The Richard Retailer, and she asked me a question I get constantly: what makes someone a good leader? My answer surprised her a little, because it’s the opposite of what most people expect.
The Best Founders Don’t Avoid Failure. They Expect It.
One of the biggest misconceptions about entrepreneurship is that successful founders have a clear vision from day one. They don’t. In fact, some of the most successful companies began with the wrong idea entirely. Recently, I had a conversation with…
AI Isn’t The Problem. Forgetting People Is
Everybody is talking about AI. Every conference, every webinar, every boardroom—the conversation is exactly the same: How much money can it save? How much faster can it make us? How many jobs can it automate? Those are all fair questions.…
Authenticity Isn’t a Marketing Strategy. It’s Human Nature.
Every few years, marketing discovers a new buzzword. At one point it was engagement. Then it was personalization. Then influencers, community, and now authenticity. Suddenly every conference has a panel dedicated to authenticity, every brand wants to appear more authentic,…
Starbucks Gift Cards: What a $1.8B Stored-Value Liability Says About Loyalty
Starbucks reported about $1.8B in stored-value card liability and current deferred revenue. Here’s what its prepaid ecosystem reveals about loyalty, habit, and customer trust.
Takeaways from Panel Session: The View from the Register – Scaling Without Losing Connection with the Customer
Five takeaways on scaling retail checkout without losing customer connection: reduce friction, empower associates, preserve human service, and focus on lifetime value.
The Power of the Question: Why Retail Growth Starts with “I Don’t Know”
Retail growth often starts with curiosity. A practical playbook for independent retailers on asking better questions, listening to customers, and building stronger emotional connections.
The Top Retail Podcasts You Should Be Listening To in 2025
A curated list of 11 top retail podcasts for 2025 covering transformation, retail technology, CPG, customer experience, innovation, and leadership.