Articles
Perspectives from RTM Nexus and our community of retail, brand and technology leaders. Browse every article below, newest first, or search the archive.
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Takeaways from Panel Session: The View from the Register – Scaling Without Losing Connection with the Customer
Five takeaways on scaling retail checkout without losing customer connection: reduce friction, empower associates, preserve human service, and focus on lifetime value.
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Relationships Matter: My Late-Career Revelation on the True Foundation of Success
A late-career reflection on why authentic professional relationships, trust, consistent follow-through, and genuine human connection compound over time.
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Groceryshop 2025 Recap
A Groceryshop 2025 recap covering agentic AI, value-sensitive shoppers, retail media, networking, and the conference experience for retail and CPG leaders.
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The Growth Paradox: Unlocking Your Team’s Potential Through Trust and Psychological Safety
How leaders can reduce micromanagement, close trust gaps, delegate meaningful ownership, and build psychological safety as organizations scale.
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Shoptalk Fall 2025 Recap: Session Highlights and Attendee Favorites
Highlights from Shoptalk Fall 2025 in Chicago, including retail storytelling, ecommerce CX, brand expression, next-gen brands, and people-plus-tech execution.
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The Customer Compass: Navigating the Modern Marketplace Through Agile Strategy
An agile customer strategy for leaders: build owned relationships, use first-party data responsibly, create flexible value, and rebuild trust through transparency.
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Empathy in Leadership, and Navigating Global Challenges
Leadership Lessons from Mina Haque, CEO of Tony Roma’s | When Mohaimina “Mina” Haque joined Tony Roma’s, it was not through the traditional food…
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From Scroll to Sale: Mastering the New Rules of Social Commerce
Five practical social commerce strategy principles for turning creator content, product discovery, seamless purchase paths, and storytelling into revenue.
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Stand Out or Fade Out: Mastering Brand Differentiation in a Noisy Market
Retail leaders share practical brand differentiation strategies: listen deeply, treat operations as marketing, align culture, and strengthen human storytelling.
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Growth Mindset, and the Balance of Chaos
Leadership Lessons from David Shelley, CEO of Hachette Books | When David Shelley, CEO of Hachette Book Group, sat down with Dominick Miserandino on…
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Navigating the AI Frontier: From Fear to Future-Proofing
Practical steps for businesses and professionals to move past AI fear through pilot projects, AI literacy, hands-on experimentation, and skill augmentation.
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Any PR is Good PR? Why That Old Rule No Longer Holds
Why “any PR is good PR” no longer holds—and five practical PR crisis management steps for protecting trust when a brand lands in the…
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