By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Production agents are products, with users, permissions, failure modes, and business outcomes. The easiest way to misunderstand an AI agent is to treat it as a better prompt. That framing survives the demo and falls apart in production.
By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Most AI reliability conversations still fixate on accuracy. Accuracy matters, but for agents that act, it is incomplete. Once an AI system takes action, the sharper question is often whether the action can be reversed.
Everybody is talking about AI. Every conference, every webinar, every boardroom—the conversation is exactly the same: How much money can it save? How much faster can it make us? How many jobs can it automate? Those are all fair questions.…
ShopTalk 2026: What the Industry Is Really Saying (Beyond the Stage) | Last week, more than 10,000 retail leaders gathered at Shoptalk Spring 2026 in Las Vegas. On paper, the theme was clear: “Retail in the Age of AI.”
Retail executives met in Midtown Manhattan to discuss AI in commerce, agentic systems, and the renewed value of in-person industry conversations. Retail Leaders Gather for the Nexus NYC Cocktail Mixer On March 10, we hosted The Nexus NYC Cocktail Mixer…
The Situation: A seemingly straightforward breakfast question—”How do you think AI will really integrate into business?”—revealed a deeper truth about the current corporate climate: the prevailing sentiment is less about strategic opportunity and more about anxiety over inevitable disruption. For…
The promise of artificial intelligence is everywhere. From automating repetitive tasks to providing hyper-personalized customer experiences, AI is poised to deliver significant gains in efficiency, productivity, and profitability. But for every success story, there is a cautionary tale. A recent MIT study found…
First-hand takeaways from NRF Big Show 2026, where agentic AI, conversational commerce, experiential retail and modern brand building dominated the conversation.
An executive adaptability playbook for uncertain markets: build a sponge mindset, learn across industries, seek active experience, and turn new knowledge into fast pilots.
A practical media executive leadership playbook for AI integration, revenue diversification, first-party data, audience trust, and organizational agility.