Empathy Isn’t the Opposite of Accountability: Leading Through Downturns

By Dominick Miserandino, CEO, RTM Nexus | There’s a moment that happens in almost every downturn, and it happens fast. Sales dip, the board starts calling more, the anxiety climbs, and a leader’s gut reaction is to push harder. Drive the team. Demand the numbers come back up. It feels like action.


