Articles
Perspectives from RTM Nexus and our community of retail, brand and technology leaders. Browse every article below, newest first, or search the archive.
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AI Won’t Fix Marginal, It Will Accelerate It
By Dominick Miserandino, CEO, RTM Nexus | Is AI making us smarter or replacing us? I got asked that exact question recently by Tim…
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Experiential Retail and the Phone Call No One Makes Anymore
By Dominick Miserandino, CEO, RTM Nexus | I get asked all the time what independent retailers should be doing right now to compete with…
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Leadership Is Knowing What You Don’t Know
By Dominick Miserandino, CEO, RTM Nexus | I was talking recently with Kathy Donovan Wagner on The Richard Retailer, and she asked me a…
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Empathy Isn’t the Opposite of Accountability: Leading Through Downturns
By Dominick Miserandino, CEO, RTM Nexus | There’s a moment that happens in almost every downturn, and it happens fast. Sales dip, the board…
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The Tweet Economy: Why Markets, Policy, and Public Opinion Now Move at the Speed of a Post
By Dominick Miserandino, CEO, RTM Nexus | There used to be a rhythm to how information moved through the world. The 5 o’clock news…
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AI Can Tell us What Consumers Want. But Can It Tell Us What They’ll Want Next?
By Lara E. Rothberg | A shopper asks an AI agent to find the best pair of running shoes. The agent compares products, reads…
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AI Agents Need Product Managers, Not Just Prompt Engineers
By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Production agents are products, with users, permissions, failure modes, and business outcomes. The…
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The Next AI Reliability Metric is Reversibility
By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Most AI reliability conversations still fixate on accuracy. Accuracy matters, but for agents…
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Beyond Personalization Theater: Why Customer Trust, Organizational Agility, and Execution Are the Real Growth Engines
For more than a decade, enterprise brands have invested heavily in personalization. Customer data platforms, recommendation engines, audience segmentation tools, dynamic content systems, and…
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In Retail, Trust Is the Scarcest Resource in the Stack
By Jiaqi Qian, GP Singh | The most expensive failure in retail analytics doesn’t look like a failure. Dashboards load. Reports ship on schedule.…
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The Patience Shift: Why Leaders Must Guide, Not Just Do
Early in my executive career, I believed leadership was about speed and execution. When a problem arose, my instinct was simple: step in, take…
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July Mixer Recap: Merciv, Trasix, And A New Kind of Meetup
What a turnout for our July mixer. Thank you to everyone in the RTM Nexus community who came out, it made for a great…
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