Articles
Perspectives from RTM Nexus and our community of retail, brand and technology leaders. Browse every article below, newest first, or search the archive.
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AI Can Do the Work. But Who’s Checking It?
By Dominick Miserandino, CEO and Founder, RTM Nexus | One of the things I’ve learned from using AI extensively is that it’s remarkably good…
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DELIVER America 2026 Takeaways: What Retailers, Brands, and Supply Chain Leaders Should Act On
Key lessons from DELIVER America 2026 for retailers, brands, and supply chain teams: fulfillment as a competitive lever, anticipating demand, and a planning checklist…
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Stop Trying to Build One AI Agent That Runs Your Entire Business
By Dominick Miserandino, CEO and Founder, RTM Nexus | There’s a tendency in business to take a promising technology and immediately ask how it…
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CEOs Want AI to Transform Their Companies. Have They Actually Used It?
By Dominick Miserandino, CEO and Founder, RTM Nexus | CEOs are spending millions on AI, hiring consultants to explain it, and telling employees they…
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Going Global Is Easy to Talk About. Making Money Is the Hard Part.
Why international retail expansion is ultimately about economics, execution and knowing when not to grow.
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Stop Filling the Clock: Why Your Meetings Should Be as Long as They Need to Be, Not a Minute More
If a meeting’s work is finished in eight minutes, don’t fill thirty. A practical case for shorter, goal-oriented meetings that respect people’s time.
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The Two Buckets: Separating Joy From Revenue as an Operator
How operators can balance exciting opportunities with the activities that produce revenue, without losing sight of either.
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AI Won’t Fix Marginal, It Will Accelerate It
By Dominick Miserandino, CEO, RTM Nexus | Is AI making us smarter or replacing us? I got asked that exact question recently by Tim…
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Experiential Retail and the Phone Call No One Makes Anymore
By Dominick Miserandino, CEO, RTM Nexus | I get asked all the time what independent retailers should be doing right now to compete with…
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Leadership Is Knowing What You Don’t Know
By Dominick Miserandino, CEO, RTM Nexus | I was talking recently with Kathy Donovan Wagner on The Richard Retailer, and she asked me a…
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Empathy Isn’t the Opposite of Accountability: Leading Through Downturns
By Dominick Miserandino, CEO, RTM Nexus | There’s a moment that happens in almost every downturn, and it happens fast. Sales dip, the board…
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The Tweet Economy: Why Markets, Policy, and Public Opinion Now Move at the Speed of a Post
By Dominick Miserandino, CEO, RTM Nexus | There used to be a rhythm to how information moved through the world. The 5 o’clock news…
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