Tag Agentic AI

AI Agents Need Product Managers, Not Just Prompt Engineers

Illustration representing AI agents needing product management oversight rather than just prompt engineering

By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Production agents are products, with users, permissions, failure modes, and business outcomes. The easiest way to misunderstand an AI agent is to treat it as a better prompt. That framing survives the demo and falls apart in production.

The Next AI Reliability Metric is Reversibility

Illustration representing reversibility as the next key metric for AI agent reliability

By Hemang Upadhyay, Strategic Product & AI Leader, RTM Insider | Most AI reliability conversations still fixate on accuracy. Accuracy matters, but for agents that act, it is incomplete. Once an AI system takes action, the sharper question is often whether the action can be reversed.